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Version: 7.2

Archiving is not working if MAPI is set to communicate with the Exchange server

PROBLEM

When using option "Use MAPI to communicate with Exchange Server", the archiving does not work. Errors like this are present in the logs:
“Exception 80040111 (null) Failed to connect to admin mailbox. >> Exception 80040111 Failed to open default message store. 80040111 MAPI_E_LOGON_FAILED.”

SOLUTION

What should you do:

  • log on to Windows with the service account (superuser)
  • start Outlook with the service account
  • check CGMAPIConnector service identity – it must be the service account
  • start CGMAPIConnector – is it starting without error?

Try to run the job again. The profile with the following template should be created: “_“.
The corresponds to the name of the Exchange Server as seen in the address book.

If the profile is not created automatically, it means that contentACCESS is not able to log on with the superuser at all. In this case, it is necessary to create the profile manually:

  • find your mailbox in address book
  • find the Exchange server to which the mailbox belongs (Example: “TECHEX2K10”)
  • log on with superuser to Windows and create a new Outlook profile
  • name the profile: _TECHEX2K10
  • configure the profile with the superuser as the primary mailbox
  • turn off cached mode
  • start Outlook with the profile
  • close Outlook

If it works, restart the CGMAPIConnector service and start the job again. Now it should reuse the existing profile. The profile is not deleted by contentACCESS.
You need to repeat these steps for each Exchange Server in your address book.