FAQ
Introduction
The FAQ section provides answers and solutions to common problems encountered while configuring and using contentACCESS. Each topic addresses a specific issue, covering areas such as archiving, authentication, Microsoft 365 integration, Outlook add-ins, indexing, and storage migration.
Topics
If you have any problems configuring the system, the following topics may help you solve the problem:
- Download sample for the file to be imported does not work
- Archiving is not working, if MAPI is set to communicate with the Exchange server
- Virtual drive is still appearing after the uninstall
- Outlook forms problems
- Unable to open shortcuts of archived file on the server side
- Samples are not shown using 'Show sample' option in the Import dialog
- Do I need to create separate tenants for file archiving and email archiving
- What is the recommended database size for email, file and SharePoint archiving
- The TEMP folder is running out of space when archiving big files
- The attachment could not be opened
- After updating Exchange 2013, the EWS connection might not work in contentACCESS
- If Windows authentication is not working in contentACCESS and an alias was created for contentACCESS
- contentACCESS Outlook add-in certificate issue
- Prerequisites for Microsoft 365 archiving
- PowerShell scripts for setting up Email archive
- How to reconfigure your email archive to use modern authentication for PowerShell
- Solution for Outlook security patches
- Solution for Outlook security patches through GPO
- Solution for indexing PDF files
- Microsoft 365 SuperUser mailbox configuration
- Microsoft 365 journaling
- Organizational forms
- Multifactor authentication
- Region setting
- contentACCESS MailApp installation issue
- Azure app registration for Microsoft 365 archiving
- How to request access to Microsoft Protected API
- Data migration between S3 buckets