FAQ

If you have any problems with configuring the system, the following chapters may help you to solve the problems:

• Download sample for the file to be imported does not work
• Archiving is not working, if MAPI is set to communicate with the Exchange server
• Virtual drive is still appearing after the uninstall
• Outlook forms problems
• Unable to open shortcuts of archived file on the server side
• Samples are not shown using 'Show sample" option in the Import dialog
• Do I need to create separate tenants for file archiving and email archiving
• What is the recommended database size for email, file and Sharepoint archiving
• The TEMP folder is running out of space when archiving big files
• The attachment could not be opened
• After updating Exchange 2013, the EWS connection might not work in contentACCESS
• If Windows authentication is not working in contentACCESS and an alias was created for contentACCESS
• contentACCESS Outlook add-in certificate issue
• Prerequisites for Microsoft 365 archiving
• PowerShell scripts for setting up Email archive
• How to reconfigure your email archive to use modern authentication for PowerShell
• Solution for Outlook security patches
• Solution for Outlook security patches through GPO
• Solution for indexing PDF files
• Microsoft 365 SuperUser mailbox configuration
• Microsoft 365 journaling
• Organizational forms
• Multifactor authentication
• Region setting
• contentACCESS MailApp installation issue
• Azure app registration for Microsoft 365 archiving
• How to request access to Microsoft Protected API