Troubleshooting

Introduction

The Troubleshooting section helps administrators identify and resolve common issues that may occur while working with contentACCESS. Most problems can be solved quickly by following a few basic troubleshooting techniques.

This page lists typical problems that might occur, along with their causes and solutions.

Common issues and solutions

Indexing shared items failure

Although this error appears during sharing, the root cause is related to the search service.

To resolve this issue, the administrator needs to add the following configuration to the search service configuration file, GATE.contentAccess.Search.exe.config:

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