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Version: 7.3

Introduction

contentACCESS MailApp vNext is a simple, end-user-friendly contentACCESS client application that allows you to manually archive and restore emails from and to mailboxes directly in the Microsoft Outlook desktop application or OWA 2013 and later, without requiring an email archive job.

It works similarly to the other contentACCESS MailApp, but also provides access to the user's other models and the archived data in these models. For more information, see the contentACCESS MailApp documentation.

The contentACCESS MailApp vNext is available on the following platforms:

  • Desktop (Windows and Macintosh). On Macintosh, Microsoft Outlook 2015 or later is required.
  • OWA (desktop computer, Android, iOS, phone, and tablet)
  • Native Microsoft Outlook app on tablets
  • Native Outlook app on mobile devices
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Important: contentACCESS MailApp prerequisites

  • Exchange 2016 or later. For more information, see this article.
  • Microsoft Outlook M365, 2016, or later desktop version. Be aware that Office 2016 and 2019 have some limitations. For more information, see this article.
  • OWA (Outlook in Web) has no Office limitation.
  • WebView2 must run correctly. It is supported on O365 Outlook and Office 2016, 2019, and 2021. However, Office 2016 and 2019 must fulfill certain conditions to support WebView2. For more information, see this article. You can find additional details about WebView2 here or download it directly from this link.
  • A proxy installed over an HTTPS connection.
  • A default shortcut and a default retention must be set in contentACCESS Central Administration.
  • On the System page (System tab => Services group => System button => External accessibility settings), an HTTPS alias must be configured.
  • The Org Custom Apps, Org Marketplace Apps, and User Options roles must be assigned to the EWS user on the Email archive System settings page in the EWS settings section. These roles enable an administrator to install and manage custom apps for the organization. For more information, see the Microsoft documentation.

If the user wants to use the contentACCESS MailApp in shared mailbox(es), the following is required:

  • Office 1.5 API minimum. Supported Exchange and Outlook versions are described in this article, in the Supported API requirement sets column.

The following are NOT supported, therefore you cannot use contentACCESS MailApp in:

  • Public folders
  • Office 365 group folders